The Scaran Guarantee

 

GuaranteeWhen you choose Scaran you can be sure of a level of friendly service which is second-to-none.  Discover the Scaran difference:

1. SATISFACTION GUARANTEED SERVICE: You'll appreciate the great level of service we provide.

2. A LOCAL COMPANY TRUSTED FOR 80 YEARS: Scaran has been the trusted choice in Staten Island for 80 years.  It's not just years of experience, it also means we'll be around to honor our warranties for years to come too.

Trusted3. ON-TIME SERVICE, 24 HOURS: Our technicians will be at your home or business at your convenience.

4. UP-FRONT, PER JOB PRICING: You always know the price before we perform the work.

5. WRITTEN WARRANTIES ON ALL WORKMANSHIP: Scaran provides written warranties on all the work we perform.

Experts6. LICENSED AND INSURED: Scaran is fully licensed and insured for your HVAC and plumbing needs.

7. CLEAN AND TIDY TECHNICIANS: Our technicians will keep your property clean and tidy, and keep floor coverings protected.

8. THE BEST NEW HEATING AND AIR CONDITIONING INSTALLATION GUARANTEES: Depend on the very best for your home, including:

"Your Satisfaction Is Scaran-teed!"

- Investment Guarantee

Anyone can make something cheaper by cutting corners and pricing it for less, so it’s important to know what is and is not included in any heating and cooling system you choose for your home. The investment Guarantee is our promise that you cannot find a comparable installation for less. If you do, we’ll pay you $50 over the difference. All we ask is that the comparison be “apples to apples.”
Absolute peace of mind is knowing that you got the most for your money. We guarantee that if it’s value you want, we will provide it.

- Performance Guarantee:

Scaran guarantees that when equipment that we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. We have promised you a temperature variance of no more than ±3°F from your thermostat selection whether heating or cooling your home, barring extremely inclimate weather. If the installation temperatures are not achieved, we will make any modifications, repairs, or replacements at no charge for a period of 5 years.

- Satisfaction Guarantee:

Scaran's installation technicians are the best in skill, attitude and workmanship. They will care for your home and complete the job with speed and precision. They will wear boot covers in order to protect your flooring. They will clean up when they are finished. They will take personal responsibility for your satisfaction. They will not smoke or swear in your home. They are drug-free. Upon finishing the specified work, if they have not performed in accordance with these high standards we will take the necessary steps in order to satisfy you, the customer.

- No-Lemon Guarantee:

Manufacturers have admitted that occasionally some of their equipment that comes from the factory contains defects. We guarantee that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating manuals, should your compressor or heat exchanger fail in the first five years, we will replace it with a brand new model at zero charge.  Should you be one of the unfortunate systems, you can rest assured that Scaran will turn a lemon into lemonade, no questions asked.

 

For the best in service for your home or business in Staten Island, call Scaran today.

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